Pru15 believes that online entertainment should be fun and in control. This page provides guidelines and resources to help you enjoy the platform responsibly.
Pru15 puts user well-being above all else. We believe online gaming is a form of entertainment — not a primary income source or a way to solve financial problems. As a responsible platform, we provide tools and guidance to help every user manage their activity wisely.
We encourage all users to set personal limits before playing, and to always ensure that gaming does not interfere with daily life, family relationships, or work responsibilities.
It is important to recognise the early signs of a gambling problem before it becomes more serious. Here are some warning signs to watch out for:
Using gaming as an escape from emotional stress, work pressure, or family conflicts.
Spending beyond your means, borrowing money, or dipping into important savings to play.
Spending far more time playing than you originally planned.
Feeling anxious or uncomfortable when not playing, or constantly having gaming on your mind.
Lying to family or friends about how much you play or how much money you have spent.
Continuing to play in an attempt to recover lost money, resulting in even greater losses.
Decide how long you will play before starting a session. Set reminders or alarms to help you stick to that limit. Avoid playing late at night or when you are tired, as this can affect your judgement.
Set a maximum amount in MYR (RM) that you are comfortable spending each day or each month. Treat money spent as an entertainment cost — just like buying a movie ticket or dining out.
Pru15 provides several features to help users manage their gaming activity more effectively:
Set a daily, weekly, or monthly deposit cap through your account settings to avoid overspending.
Activate a cooling-off period of 24 hours, 7 days, or 30 days whenever you feel you need a short break from the platform.
If you need a longer break, the self-exclusion feature allows you to temporarily block access to your account.
To access these features or get further assistance, please contact the pru15 support team or visit our FAQ page.
Pru15 strictly prohibits anyone under the age of 18 from registering or using this platform. All new accounts are required to provide accurate information during registration.
If you are a parent or guardian, we encourage you to install parental control software on shared devices to prevent children from accidentally accessing online gaming sites.
Any account found to have been registered by a minor will be terminated immediately and all associated transactions will be fully reversed.
Online gaming should be a small part of your entertainment — not a life priority. Always put your health, family, work, and social relationships first above all else.
If you or someone you know is struggling with a gambling problem, don't hesitate to reach out for help. Several organisations in Malaysia offer free counselling and support services:
Seeking help is a sign of strength, not weakness.